Shipping & Refund Policy

Shipping Information

At Oranjemax TV, we strive to provide fast and reliable delivery for all our customers. Please read our shipping policy below for details on processing times, delivery options, and tracking.

Processing & Delivery Times

• Order Processing: Orders are processed within 1-3 business days after payment confirmation.

• Shipping Time: Delivery times vary based on location and shipping method selected at checkout. Estimated delivery time:

  • Standard Shipping: 7-14 business days

  • Express Shipping: 3-7 business days

• Tracking: Once your order is shipped, you will receive a tracking number via email or WhatsApp.

Shipping Locations

We currently ship to the Netherlands, Germany, Luxembourg, Switzerland, France, and Belgium.

Shipping Costs

• Shipping costs depend on the destination and will be calculated at checkout.
• Free shipping may be available for bulk orders or special promotions.

Refund & Return Policy

Physical Products (TV Boxes & Accessories)

We accept returns and refunds under the following conditions:

• Defective Items: If your product is defective or damaged upon arrival, you must notify us within 7 days of delivery. We will provide a replacement or refund after verification.

• Return Conditions:

• The product must be unused and in its original packaging.

• Customers are responsible for return shipping costs unless the product is faulty.

• Once we receive and inspect the returned item, we will process the refund or send a replacement.

Digital Products (IPTV Subscriptions & App Activations)

Due to the nature of digital services, we do not offer refunds for IPTV subscriptions or app activations once they are processed. However, if you experience issues, our support team is available to assist you.

Need help?

Contact us at info@oranjemax.tv for questions related to refunds and returns.